Terms and Conditions of Sale

Effective as of 22.04.2026

These General Terms and Conditions of Sale are divided into two parts: the Part I applies to sales made with Consumers (individual customers) the Part II applies to sales made with Professionals (Buyers acting for business purposes). Each Customer should refer to the section that applies to them.

PART I – GENERAL TERMS AND CONDITIONS OF SALE APPLICABLE TO CONSUMERS

This section applies to any Consumer, that is, any natural person acting for purposes unrelated to their commercial, industrial, craft, professional, or agricultural activities.

ARTICLE 1 – DEFINITIONS

“Terms and Conditions”: refers to these General Terms and Conditions of Sale for the Products and Services offered for sale by ALEPOC
"Terms of Use": refers to the General Terms of Use for the Services offered by the Site
“Consumer” or “Customer”: means any natural person acting for purposes outside the scope of their commercial, industrial, craft, professional, or agricultural activities
“Products”: means the products offered for sale by the Seller
“Services”: refers to all services offered by the Seller through the Site
“Site”: means the Seller’s website accessible at the address Alepoc.shop
“Seller”: refers to ALEPOC, a simplified joint-stock company with a share capital of €400,000, whose registered office is located at 15 Chemin de la Crabe, 31300 Toulouse, registered with the Toulouse Trade and Companies Register under number 877 703 447, VAT number FR54877703447, phone: 09 72 25 90 42, contact form: Contact us using the form

ARTICLE 2 – SCOPE OF APPLICATION

These Terms and Conditions apply, without restriction or reservation, to all sales concluded and services offered by the Seller to Consumers wishing to purchase Products and Services on the Website. They are accepted by the Customer during the ordering process by checking a box. In particular, they specify the terms and conditions for ordering, payment, delivery, and the handling of any returns of Products ordered by Customers, as well as the characteristics of the Services offered by the Seller. These Terms and Conditions may be supplemented by special terms and conditions, set forth on the website, prior to any transaction with the Customer.

These Terms and Conditions apply to the exclusion of all other terms and conditions, including, in particular, those applicable to in-store sales or sales through other distribution and marketing channels.

Communication. These Terms and Conditions are automatically provided to all Customers when an order is placed and shall, where applicable, take precedence over any other version or any other conflicting document. They are available at any time on the Website; it is recommended that you save and print them.

Amendment. These terms and conditions are subject to change; the version applicable to the Customer’s purchase is the one in effect on the website as of the date the order is placed.

ARTICLE 3 – PRODUCTS AND SERVICES OFFERED FOR SALE

The main characteristics of the Products—including all material information required by applicable regulations, such as specifications, illustrations, and information regarding dimensions or capacity—are presented on the Website, in the product descriptions, and in the Seller’s catalog. Product descriptions may be updated, improved, and/or removed at the Seller’s sole discretion.

The Customer is required to review these terms before placing any order. The selection and purchase of a Product are the sole responsibility of the Customer.

The Customer is required to review the description of each Product to learn about its characteristics, key features, and delivery times, as well as—in the case of ongoing or periodic supply of goods—the minimum term of the proposed contract. Product offers are subject to availability, as specified at the time the order is placed.

Unless proven otherwise, the data recorded in the Seller's computer system shall constitute proof of all transactions entered into with the Customer.

The Customer acknowledges that he or she has the legal capacity to enter into a contract and purchase the Products offered on the Site.

ARTICLE 4 – ORDERS

Placing the order. Any abnormal or bad-faith order, any fraud or attempted fraud, or any payment issue related to an order may result in the deletion and/or deactivation of the Customer’s account and/or the refusal of the order. The Seller may refuse or cancel an order only for objective and legitimate reasons, such as a payment issue, proven fraud, or the existence of a dispute regarding payment for a previous order, and the Customer will be notified immediately by email. The Customer agrees to the use of email for sending information requested for the purpose of entering into the contract or sent during its performance. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding payment for a previous order.

The steps to follow to enter into the contract electronically are as follows:

It is the Customer's responsibility to select the Products they wish to order on the Website.
Some products may be available exclusively online on the Site, while others can be ordered by phone at 09 72 25 90 42, Monday through Friday, from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m. The Customer should contact the Seller’s customer service department to confirm the most accurate availability timeframe. Orders are processed on the Seller’s business days. Orders placed on Friday after 3:00 p.m. will not be processed until the following Monday, unless that Monday is a holiday. Public holidays listed on the Website will result in orders and deliveries being postponed to the next business day.
The Customer may review the details of their order and its total price, and correct any errors before confirming their acceptance. It is the Customer’s responsibility to verify the accuracy of the order and to immediately report or correct any errors.
An order is placed on the Site when the Customer accepts the Terms and Conditions by checking the box provided for that purpose and confirms the order. This confirmation implies acceptance of these Terms and Conditions in their entirety, as well as the Site’s Terms of Use.
The sale is final only after payment for the order has been made and the Seller has sent the Customer an email confirming acceptance of the order, which is sent immediately after the Seller has received payment in full. Any order placed, validated by the Customer, and confirmed by the Seller on the Website, in accordance with the terms and conditions described above, constitutes a distance contract between the Customer and the Seller. The Customer may track the status of their order on the Website.

Unavailable. In the event that Products or Services are unavailable after an order has been placed, the Seller will notify the Customer of the estimated time until said Products or Services are back in stock via email as soon as possible.

Order Change. Once confirmed and accepted by the Seller, under the terms described above, the order cannot be modified.

Order Cancellation. Once confirmed and accepted by the Seller, under the terms described above, the order cannot be canceled, except in the event of the exercise of the right of withdrawal or force majeure.

ARTICLE 5 – RATES

Products are provided at the current prices listed on the Site at the time the Seller processes the order. Prices are listed in euros, both excluding and including tax. The prices reflect any discounts that the Seller may offer on the Site. These prices are firm and non-negotiable during their validity period, as indicated on the Website. At the end of this validity period, the Customer will be notified of any price changes through clear, advance notice on the Website prior to placing any new order. Price changes will not apply to orders already placed by the Customer. The listed prices do not include shipping costs, which are the responsibility of the Customer, under the terms specified on the Website.

If the Customer requests a shipping method that is faster or more expensive than standard shipping, the additional processing, shipping, transportation, and delivery fees—as calculated prior to the Customer’s confirmation of the order—shall be borne entirely by the Customer.

The payment requested from the Customer is equal to the total purchase amount, including these fees.

An invoice is issued by the Seller and provided to the Customer upon delivery of the ordered Products.

ARTICLE 6 – PAYMENT TERMS

No payment made to the Seller shall be considered a deposit.

The price is payable in full on the day the Customer places the order, via secure payment, in accordance with the following terms:

by credit card: Visa, MasterCard, or others,
by bank transfer.

Payment by credit card is irrevocable, except in the event of fraudulent use of the card. In such cases, the Customer may request that the payment be canceled and the corresponding amounts refunded.

If a formal notice remains unanswered for 8 days, any delay in payment may result in the immediate payment of all amounts owed by the Customer, without prejudice to any other action the Seller may be entitled to take against the Customer in this regard. Furthermore, in the event of persistent failure to comply with the payment terms set forth above, the Seller reserves the right to suspend or cancel the delivery of any pending orders placed by the Customer.

ARTICLE 7 – DELIVERY OF ORDERED PRODUCTS

Delivery of the Products means the transfer to the Consumer of physical possession or control of the ordered Products.

If an order is to be delivered to a country other than metropolitan France, customs duties, other local taxes, or import duties may be payable by the Consumer alone.

Unless there are special circumstances or one or more Products are unavailable, the ordered Products will be delivered in a single shipment.

Deadlines. Unless otherwise specified, the Seller shall deliver the goods without undue delay and no later than thirty days after the conclusion of the contract. The Products ordered by the Consumer will be delivered, as a general guideline and to the extent possible, within metropolitan France within 48 to 96 hours, within the European Union within 3 to 5 days, and internationally within 5 to 15 days. The Seller agrees to use its best efforts to deliver the products ordered by the Consumer within the timeframes specified above.

Failure to Deliver or Delayed Delivery. If the item is unavailable or if the Seller fails to fulfill its delivery obligation, the Customer may invoke the provisions set forth in Article L216-6 of the Consumer Code.

Transportation Risks. The Seller assumes the risks associated with shipping and is required to reimburse the Consumer for any damage caused during shipping.

When the Consumer has arranged for a carrier of their own choosing, delivery is deemed to have been made as soon as the Seller hands over the ordered Products to the carrier, who has accepted them without reservation. The Consumer therefore acknowledges that it is the carrier’s responsibility to make the delivery and that the Consumer has no recourse against the Seller in the event of non-delivery or damage to the goods being transported.

In all other cases, any risk of loss or damage to the goods is transferred to the Customer at the time the Customer or a third party designated by the Customer—other than the carrier designated by the Seller—takes physical possession of the goods. The Customer is advised to refuse delivery if the goods are damaged, missing, or if the package has been opened or repackaged. In order to preserve the right to seek recourse against the carrier in the event of loss or damage, the Customer must make specific and detailed written reservations on the carrier’s delivery receipt in the presence of the carrier or its employees and send the carrier a registered letter reiterating these reservations within 3 days of delivery.

Delivery restrictions are indicated no later than the start of the ordering process. It is the Customer’s responsibility to check with the local authorities in their country regarding any import and/or use restrictions on the products or services they intend to order.

ARTICLE 8 – TRANSFER OF OWNERSHIP

Ownership of the Seller’s Products shall not be transferred to the Consumer until the Consumer has paid the full price, regardless of the date of delivery of the Products.

ARTICLE 9 – LIABILITY

The Seller shall not be held liable in the following cases:

failure to comply with the laws of the country in which the Products are used, which the Consumer is responsible for verifying before placing an order,
in the event of misuse, use for commercial purposes, negligence, or failure to maintain the Product on the part of the Consumer, as well as in the event of normal wear and tear of the Product, an accident, or force majeure.

ARTICLE 10 – CONSUMER'S RIGHT OF WITHDRAWAL

Cooling-off period. You have the right to cancel this contract without giving any reason within fourteen days. The cancellation period expires fourteen days:

After the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods
If the contract involves the delivery of goods in multiple lots or pieces, from the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the last lot or piece
If the contract covers multiple items ordered by the consumer in a single order and those items are delivered separately, the date on which you, or a third party other than the carrier and designated by you, physically takes possession of the last item.

Notice of Withdrawal. To exercise your right of withdrawal, you must notify us (ALÉPOC, 116 Avenue de la 1ère Armée Française, 32000 Auch, 09 72 25 90 42, Contact us using the form) your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by mail or an email). You may use the model withdrawal form, but this is not required. You may also complete and submit the model withdrawal form or any other unambiguous statement on our website. Alepoc.shop .If you use this option, we will promptly send you confirmation of receipt of your withdrawal on a durable medium (for example, by email). To ensure that the withdrawal period is met, you need only send your notice regarding the exercise of your right of withdrawal before the withdrawal period expires.

Contraction effects. If you withdraw from this contract, we will refund all payments received from you, including shipping costs (except for any additional costs resulting from your choice, if applicable, a delivery method other than the least expensive standard delivery method we offer) without undue delay and, in any event, no later than fourteen days from the day we are notified of your decision to withdraw from this contract. We will issue the refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this refund will not incur any charges for you. We may delay the refund until we have received the goods or until you have provided proof of shipment of the goods, whichever occurs first.

Product Returns. You must return or hand over the item to us without undue delay and, in any event, no later than fourteen days after you have notified us of your decision to withdraw from this contract. This deadline is deemed to have been met if you return the item before the fourteen-day period expires. You must cover the direct costs of returning the item. These costs can be estimated on the LA POSTE website (https://www.laposte.fr/particulier) by clicking on “Calculate a rate.” If, in the case of an off-premises contract, the item—due to its nature—cannot normally be returned by mail and was delivered to the consumer’s home at the time the contract was concluded, we will pick up the item at our own expense.

Liability. You are liable only for any depreciation of the item resulting from handling other than that necessary to determine the nature, characteristics, and proper functioning of the item.

Exclusions. The right of withdrawal does not apply to the products and services listed in Article L221-28 of the Consumer Code.

Withdrawal Form. See the appendix at the end of Part I.

ARTICLE 11 – STATUTORY WARRANTIES

The Products sold on the Site comply with current regulations in France and are designed for non-professional use.

The Products supplied by the Seller are covered by the following rights automatically and without additional payment, regardless of the right of withdrawal, in accordance with legal provisions:

the statutory warranty of conformity
the statutory warranty against hidden defects.

The consumer has two years from the date of delivery of the goods to invoke the statutory warranty of conformity if a lack of conformity arises. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it first appeared. When the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory warranty applies to such digital content or digital service throughout the entire period of supply provided for in the contract. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, and not the date on which it first appeared. The statutory warranty of conformity imposes an obligation on the seller, where applicable, to provide all updates necessary to maintain the conformity of the good. The statutory warranty of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, at no cost and without significant inconvenience to them. If the good is repaired under the statutory warranty of conformity, the consumer is entitled to a six-month extension of the original warranty. If the consumer requests repair of the product but the seller insists on replacement, the statutory warranty of conformity is renewed for a period of two years from the date of replacement.

The consumer may obtain a reduction in the purchase price while retaining the goods or terminate the contract by receiving a full refund upon return of the goods, if: 1. The seller refuses to repair or replace the goods; 2. The repair or replacement of the goods occurs after a period of thirty days; 3. The repair or replacement of the goods causes significant inconvenience to the consumer, particularly when the consumer is permanently responsible for the costs of returning or picking up the nonconforming goods, or if the consumer bears the costs of installing the repaired or replacement goods; 4° The nonconformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity. The consumer is also entitled to a price reduction or to rescind the contract when the lack of conformity is so serious that it justifies an immediate price reduction or rescission of the contract. In such cases, the consumer is not required to first request repair or replacement of the goods.

The consumer is not entitled to rescind the sale if the lack of conformity is minor. Any period during which the goods are out of service for repair or replacement suspends the warranty period remaining until the repaired goods are delivered.

The rights mentioned above arise from the application of Articles L. 217-1 through L. 217-32 of the Consumer Code. A seller who, in bad faith, obstructs the enforcement of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of the average annual revenue (Article L. 241-5 of the Consumer Code).

The consumer is also covered by the statutory warranty against hidden defects pursuant to Articles 1641 through 1649 of the Civil Code, for a period of two years from the date the defect is discovered. This warranty entitles the consumer to a price reduction if the item is retained, or to a full refund upon return of the item.

ARTICLE 12 – COMMERCIAL WARRANTY

Professional responsible for commercial warranties:

Name: ALEPOC
Mailing Address: Alepoc, 116 Avenue de la 1ère Armée, 32000 Auch – France
Phone number: 09 72 25 90 42
Contact: Contact us using the form

The commercial warranty applies without prejudice to the consumer’s right to benefit from the statutory warranty of conformity, under the conditions set forth in Articles L217-1 through L217-32 of the Consumer Code, and the warranty against latent defects, under the conditions set forth in Articles 1641 through 1649 of the Civil Code.

The products delivered by the Seller are covered by a contractual warranty valid for twelve months from the date of delivery, covering any nonconformity of the products with the order and any defect resulting from a defect in materials, design, or workmanship that affects the delivered products and renders them unfit for use. The warranty forms an inseparable whole with the Product sold by the Seller. The Product may not be sold or resold in an altered, transformed, or modified state.

This warranty is limited to the replacement or refund of products that do not conform to specifications or are defective.

Any warranty is void in the event of misuse, negligence, or failure to maintain the Product on the part of the Customer, as well as in the event of normal wear and tear of the Product or force majeure.

In order to assert their rights, the Customer must, under penalty of forfeiting any related claims, notify the Seller in writing of the existence of any defects within a maximum of fourteen days from the date of their discovery.

The Seller will replace or repair any Products or parts covered by the warranty that are found to be defective. This warranty also covers labor costs. The replacement of defective Products or parts will not extend the duration of the warranty set forth above.

Finally, the warranty does not apply if the Products have been subject to abnormal use or have been used under conditions other than those for which they were manufactured, particularly in the event of failure to comply with the conditions specified in the user manual. Nor does it apply in the event of damage or accidents resulting from impact, a fall, negligence, lack of supervision or maintenance, or in the event that the Product has been modified.

ARTICLE 13 – PROTECTION OF PERSONAL DATA

For more information, please see our privacy policy.

Identity and contact information of the data controller: ALEPOC, 15 Chemin de la Crabe, 31300 Toulouse.

Purposes of the processing for which the personal data is intended, as well as the legal basis for the processing:

Based on the contract: Perform tasks related to customer management, including contracts, orders, deliveries, invoices, and accounting—and, in particular, managing accounts receivable, handling complaints, and providing after-sales service.
Based on consent: a loyalty program within one or more legal entities engaged in business development.
Based on legitimate interest (to better understand customers and improve offerings): conducting satisfaction surveys; selecting customers to participate in studies, surveys, and product tests (sales proposals); carrying out prospecting activities; managing technical prospecting operations (which includes, in particular, technical operations such as standardization, data enrichment, and deduplication); selecting individuals to carry out customer loyalty initiatives, prospecting, surveys, product testing, and promotional activities; compiling sales statistics; organizing contests, lotteries, or any promotional campaigns; managing delinquent accounts and disputes; and managing individuals’ feedback on products, services, or content.
Based on a legal obligation: accounting; handling requests for access, correction, and objection.

Recipients. This data may be shared with the Seller’s potential partners responsible for fulfilling, processing, managing, and paying for orders. Within the scope of their respective responsibilities, the following parties may have access to personal data:

authorized personnel of the data controller
authorized personnel from the entities responsible for auditing (statutory auditors, audit firms, etc.)
authorized personnel of subcontractors (transportation companies, IT service providers, hosting and telecommunications providers)
the group companies of which the data controller is a part
Other data controllers: any entity to which data may be transferred in connection with business transactions (mergers, acquisitions, divestitures, restructurings, etc.), banks, and credit card issuers
agencies, judicial officers, and ministerial officers, in the course of their debt collection duties; and the mediator, if the matter has been referred to him or her
the organization responsible for managing the do-not-call list.

Transfer. In accordance with the provisions of Articles 44 et seq. of the GDPR, any transfer of data outside the European Union: is based on an adequacy decision or is governed by binding corporate rules (“BCR”), standard data protection clauses, a code of conduct, or a certification mechanism approved by the CNIL; or is governed by ad hoc contractual clauses previously authorized by the CNIL; or falls under one of the exceptions provided for in Article 49 of the GDPR.

Shelf life. Personal data relating to customers is retained for as long as necessary to manage the business relationship. Data used to establish proof of a right or a contract, or retained to comply with a legal obligation, is retained in accordance with applicable regulations.

Rights. The Customer is hereby informed that:

the existence of the right to request access to personal data, the rectification or erasure of such data, or a restriction on the processing of the data concerning the data subject, as well as the right to object to the processing and the right to data portability
the right to determine what happens to one's data after death
when processing is based on consent, the existence of the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent carried out prior to its withdrawal
the right to file a complaint with a supervisory authority
that the requirement to provide certain personal data is of a regulatory or contractual nature and is a condition for entering into the contract; if the requested personal data is not provided, the contract cannot be entered into or the processing carried out.

The Consumer is informed of their right to register on the do-not-call list (Bloctel). Effective August 11, 2026, the Bloctel system will be discontinued, and the Consumer is hereby informed that any telephone solicitation made for commercial purposes, unless it is made in connection with the performance of an existing contract as defined in the fourth paragraph of Article L. 223-1, requires the Consumer’s prior consent. When telephone data is collected in connection with the conclusion of a contract, it is prohibited to solicit a consumer by telephone without their prior consent.

ARTICLE 14 – INTELLECTUAL PROPERTY

The content of the Site is the property of the Seller and its partners and is protected by French and international intellectual property laws. Any reproduction, in whole or in part, of this content is strictly prohibited and may constitute an act of infringement, subject to the exceptions provided for by law, such as the right to quote or private use.

ARTICLE 15 – FORCE MAJEURE

The Parties shall not be held liable if the failure to perform or any delay in the performance of any of their obligations, as described herein, results from a force majeure event, as defined in Article 1218 of the Civil Code.

ARTICLE 16 – GOVERNING LAW – LANGUAGE

These General Terms and Conditions of Sale and the transactions arising therefrom are governed by French law. However, this choice of law does not deprive the consumer of the protection afforded by the mandatory provisions of the law of their country of residence, which would apply in the absence of a choice of law, in accordance with Article 6 of Regulation (EC) No. 593/2008 (Rome I). These Terms are written in French. Should they be translated into one or more other languages, only the French text shall be deemed authentic in the event of a dispute.

ARTICLE 17 – CONSUMER MEDIATION

In accordance with the provisions of the Consumer Code, our company has established a consumer mediation system. The selected mediation entity is: SAS CNPM - MÉDIATION - CONSOMMATION. In the event of a dispute, consumers may file a complaint on the website: http://cnpm-mediation-consommation.eu or by mail by writing to CNPM - MÉDIATION - CONSOMMATION, 27 avenue de la Libération, 42400 Saint-Chamond.

APPENDIX – MODEL WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract.)

Attention: ALÉPOC, 116 Avenue de la 1ère Armée Française, 32000 Auch, 09 72 25 90 42, Contact us using the form :

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) listed below:

Ordered on (*)/received on (*):
Name of consumer(s):
Consumer(s)' address(es):
Signature of the consumer(s) (only if this form is submitted in paper form):
Date:

(*) Delete as appropriate.

PART II – GENERAL TERMS AND CONDITIONS OF SALE APPLICABLE TO BUSINESS CUSTOMERS

This section applies to any Professional (Buyer), that is, any natural or legal person, whether public or private, acting for purposes related to their commercial, industrial, artisanal, professional, or agricultural activities, including when acting in the name of or on behalf of another professional.

ARTICLE 1 – DEFINITIONS

Buyer: Any Professional who purchases the Seller's Products or Services.
Terms and Conditions: these General Terms and Conditions of Sale.
Seller: ALEPOC, a simplified joint-stock company with a share capital of €400,000, whose registered office is located at 15 Chemin de la Crabe, 31300 Toulouse, and which is registered with the Toulouse Trade and Companies Register under number 877 703 447.
Products: Products offered for sale by the Seller on its Website.
Professional: any natural or legal person, whether public or private, acting for purposes related to their commercial, industrial, craft, professional, or agricultural activities, including when acting in the name of or on behalf of another professional.
Services: Services offered for sale by the Seller on its Website.
Website: the Seller's website, accessible at the following address Alepoc.shop.

ARTICLE 2 – PURPOSE

These Terms and Conditions of Sale constitute the sole basis for the commercial relationship between the parties. Their purpose is to define the terms under which the Seller provides the Products and Services it sells to Buyers who request them via the Website.

ARTICLE 3 – IMPLEMENTATION

These Terms and Conditions apply, without restriction or reservation, to all sales concluded and services offered by the Seller to Buyers wishing to purchase the Products and/or Services offered for sale by the Seller on its Website. They set forth the parties’ obligations in their entirety and take precedence over any other document, including any general terms and conditions of purchase. They may be supplemented by special terms and conditions. The General Terms and Conditions of Sale may be subject to subsequent amendments; the applicable version is the one in effect on the Website as of the date the order is placed.

ARTICLE 4 – PRODUCT SPECIFICATIONS

The main features of the Products—including all material information required by applicable regulations, such as specifications, illustrations, and information regarding dimensions or capacity—are presented on the website Alepoc.shop, in the Product descriptions and the Seller’s catalog. The Buyer is required to review this information before placing any order. The selection and purchase of a Product are the sole responsibility of the Buyer. The photographs and graphics displayed on the website Alepoc.shop are not binding and do not give rise to any liability on the part of the Seller. The Buyer is required to refer to the description of each Product to learn about its properties, essential characteristics, and delivery times, as well as—in the case of continuous or periodic supply of a good—the minimum term of the proposed contract. Contractual information is provided in French and is confirmed no later than the time the Customer confirms the order. Product offers are subject to availability, as specified at the time the order is placed.

ARTICLE 5 – EVIDENCE AGREEMENT

The data recorded in the Seller’s computer system shall constitute proof of all transactions entered into with the Buyer, subject to the Buyer’s right to provide evidence to the contrary.

ARTICLE 6 – ORDERS

Handover. It is the Buyer’s responsibility to select the Products and Services they wish to order on the Site. Some Products may be available exclusively online on the Site, while others can be ordered by phone at 09 72 25 90 42, Monday through Friday, from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m. The Buyer should contact the Seller’s customer service department to confirm the most accurate availability timeframe.

Treatment. Orders are processed on the Seller’s business days. Orders placed on Friday after 3:00 p.m. will not be processed until the following Monday, unless that Monday is a holiday. Public holidays listed on the Site will result in orders and deliveries being postponed to the next business day.

Steps to finalize the contract. On the Website, the Buyer can review the details of their order and its total price, and correct any errors before confirming their acceptance. It is the Buyer’s responsibility to verify the accuracy of the order and to immediately report or correct any errors. An order is placed on the Website when the Buyer accepts the Terms and Conditions by checking the box provided for that purpose, confirms the order, and proceeds to payment. The Buyer will receive an email confirmation that the Seller has accepted the order.

Contract entered into electronically. Pursuant to Article 1127-3, paragraph 2, of the Civil Code concerning contracts entered into between professionals, the parties expressly agree to derogate from and not apply paragraphs 1 and 5 of Article 1127-1 of the Civil Code and Article 1127-2 of the same Code when the contract is concluded electronically.

The Seller reserves the right to cancel or refuse any order from a Buyer with whom there is a dispute, particularly regarding payment for a previous order.

Unavailable. In the event that Products or Services are unavailable after an order has been placed, the Seller will notify the Buyer of the estimated time until said Products or Services are back in stock via email as soon as possible.

Order Change. Once confirmed and accepted by the Seller, under the terms described above, the order cannot be modified or canceled, unless the Seller provides written consent or in the event of exceptional circumstances duly justified by the Buyer. Any request for modification or cancellation must be made in writing within 48 hours of the order confirmation. In the event of an accepted cancellation, the Buyer shall be required to pay the costs incurred and the lost profits on the entire order, upon presentation of the invoice.

Credentials. The Buyer is fully and unconditionally liable for any unauthorized access to or use of the system and its identification credentials, as well as for any direct or indirect consequences of such unauthorized access or use.

ARTICLE 7 – RATES

The Products are provided at the current prices listed on the Site at the time the Seller processes the order. Prices are listed in euros, excluding tax. Prices reflect any discounts that may be offered by the Seller on the Website. These prices are firm and non-negotiable during their period of validity, as indicated on the Website; the Seller reserves the right to modify prices at any time outside of this period of validity. Prices do not include processing, shipping, transportation, and delivery fees, which are the responsibility of the Buyer, under the terms specified on the Website. If the Buyer requests a shipping method that is faster or more expensive than standard shipping, the additional processing, shipping, transportation, and delivery fees—as calculated prior to the Buyer’s confirmation of the order—are entirely the Buyer’s responsibility. The payment required from the Buyer corresponds to the total purchase amount, including these fees.

ARTICLE 8 – TERMS OF PAYMENT

8.1. Payment. The price is payable in full on the day the Buyer places the order, via secure payment, in accordance with the terms and conditions specified on the Website prior to placing the order.

8.2. Late payment. Late payment penalties equal to three times the statutory interest rate will be due in the event of failure to pay the amount shown on the invoice, along with a flat-rate indemnity of €40 for collection costs, without precluding the possibility of applying additional compensation solely when the collection costs incurred exceed the lump-sum compensation, upon presentation of supporting documentation. The Buyer is liable for the Seller’s reasonable attorneys’ fees, costs, and expenses incurred to collect the unpaid amounts, to the extent that such costs are justified and exceed the lump-sum compensation. If the Buyer fails to pay any amount due within the specified time, the Seller may, without prejudice to its other rights or remedies, suspend the performance of its obligations until full payment of such amounts is received. Any delay in payment shall also result in the immediate due and payable status of all amounts owed by the Customer, without prejudice to any other action the Seller may be entitled to bring against the Buyer in this regard.

ARTICLE 9 – DELIVERY

Deadlines. The Products will be delivered to the Buyer, as a general guideline and to the extent possible, within 48 to 96 hours in metropolitan France, within 3 to 5 days in the European Union, and within 5 to 15 days internationally. This timeframe is not binding, and the Seller shall not be held liable to the Buyer in the event of a delivery delay not exceeding thirty (30) days. In the event of a delay exceeding this period, the Buyer may request cancellation of the sale. Any advance payments already made will then be refunded to the Buyer by the Seller. The Seller shall in no event be held liable for any delay or suspension of delivery attributable to the Buyer or due to force majeure.

Location. Delivery shall be made by handing over the Products at the Seller’s premises to a shipper or carrier, with the Products traveling at the Buyer’s own risk.

Reserves. The Buyer is required to inspect the apparent condition of the Products upon delivery. Unless the Buyer expressly raises a reservation upon delivery in accordance with the conditions and time limits (3 days) set forth in Article L133-3 of the Commercial Code, the Products delivered by the Seller shall be deemed to conform to the order in terms of quantity and quality. No claim may be validly accepted if the Buyer fails to comply with these formalities.

ARTICLE 10 – TRANSFER OF OWNERSHIP

The Seller reserves the right of ownership over the Products sold until the Buyer has paid the full purchase price, which entitles the Seller to repossess said Products. In the event of non-payment, any down payment made by the Buyer shall be retained by the Seller as lump-sum compensation, unless the total amount of the loss suffered is greater, in which case the Seller may claim the difference. Retaining the down payment does not preclude the Seller from exercising any other remedy provided for by law or the contract, up to the amount of the actual loss incurred.

ARTICLE 11 – TRANSFER OF RISK

The risk of loss and damage shall pass to the Buyer upon delivery of the ordered Products to the carrier. The Buyer acknowledges that it is the carrier’s responsibility to make the delivery, and the Seller is deemed to have fulfilled its obligation to deliver once it has handed over the ordered Products to the carrier, who has accepted them without reservation. However, the Buyer retains its rights to seek remedies under warranty against the Seller in the event of a lack of conformity or a latent defect existing prior to the transfer of risk, in accordance with applicable law. The Buyer therefore agrees to insure, at its own expense, the ordered Products in favor of the Seller through appropriate insurance coverage until the full transfer of ownership, and to provide proof of such coverage to the Seller upon delivery. Failing this, the Seller shall be entitled to delay delivery until such proof is provided.

ARTICLE 12 – COMPLAINTS

Any complaint by the Client regarding the Service Provider’s Services must be submitted in writing, stating the grounds for the complaint and accompanied by supporting documentation of the damages suffered, within 14 days of the first delivery of the service, failing which the Client’s right to claim will be forfeited. The notice must be sent by certified mail with return receipt requested or by any other means that provides proof of the date of receipt.

ARTICLE 13 – STATUTE OF LIMITATIONS

Notwithstanding the provisions of Article L. 110-4 of the Commercial Code and in accordance with the provisions of Article 2254 of the Civil Code, any claims or disputes, and all claims arising hereunder, regardless of their nature or basis, against the Seller shall be barred one (1) year from the date on which the holder of the right became aware of, or should have become aware of, the facts enabling him or her to exercise such right.

ARTICLE 14 – WARRANTIES

14.1. Statutory Warranty. Please note that Professionals are not covered by the statutory warranty of conformity applicable to consumers. With regard to the warranty against hidden defects, this warranty is limited to the replacement or refund of Products that are non-conforming or defective. Any warranty is excluded in the event of misuse, negligence, or lack of maintenance on the part of the Buyer, as well as in cases of normal wear and tear of the Product or force majeure. In order to assert their rights, the Buyer must, under penalty of forfeiting any related claim, notify the Seller in writing of the existence of defects within a reasonable time after their discovery; this timeframe shall be determined based on the circumstances and the nature of the defect, in accordance with Article 1648 of the Civil Code. The Seller will replace or have repaired any Products or parts under warranty that are deemed defective. This warranty also covers labor costs. The replacement of defective Products or parts will not extend the warranty period. The warranty is void in the event of non-payment, if the Products have been subject to abnormal use, or have been used under conditions different from those for which they were manufactured, particularly in the event of failure to comply with the conditions set forth in the user manual. It also does not apply in the event of damage or accidents resulting from impact, a fall, negligence, lack of supervision or maintenance, or in the event of modification of the Product or intervention by a third party on the Product. The warranty forms an inseparable whole with the Product sold by the Seller. The Product may not be sold or resold in an altered, modified, or altered state.

ARTICLE 15 – LIABILITY

The Products sold by the Seller conform to their descriptions as set forth in the product description. The Buyer is solely responsible for the conditions under which the Products are received, stored, and used.

The Seller shall be liable only in the event of proven fault or negligence, and such liability is limited to direct damages suffered by the Buyer, excluding any indirect damages of any kind whatsoever, including, but not limited to, loss of opportunity, loss of customers, loss of profits, operating losses, commercial losses, etc. The Seller is not liable for its insurers or for the financial consequences of any legal actions that may be brought by third parties against the Buyer.

Disclaimer. The Seller shall not be held liable in the following cases:

failure to comply with the laws of the country in which the Products are delivered, which the Buyer is responsible for verifying before placing an order
in the event of misuse, negligence, or failure to maintain the Product on the part of the Buyer, as well as in the event of normal wear and tear of the Product, an accident, or force majeure
as a result of a defect or deficiency in a Product or Service that neither it nor its subcontractors, if any, are responsible for supplying or delivering
for facts and/or data that fall outside the scope of the services and/or are not an extension thereof
in the event that the Products are used for a purpose or in a context other than that for which they were intended, or in the event of incorrect implementation of the recommendations or failure to take into account the service provider’s reservations.

Liability Limit. Subject to applicable mandatory rules, the Seller’s and its employees’ total liability for any breach, negligence, or fault identified during the performance of the services shall be limited to the amount paid for the Product or Service in question, to cover claims of any kind (including interest and costs), regardless of the number of claims, the legal grounds invoked, or the parties to the disputes.

ARTICLE 16 – PROTECTION OF PERSONAL DATA

For more information, please see our privacy policy.

Identity and contact information of the data controller: ALEPOC, 15 Chemin de la Crabe, 31300 Toulouse.

Purposes of the processing for which the personal data is intended, as well as the legal basis for the processing:

Based on the contract: Perform tasks related to customer management, including contracts, orders, deliveries, invoices, and accounting—and, in particular, managing accounts receivable, handling complaints, and providing after-sales service.
Based on consent: a loyalty program within one or more legal entities engaged in business development.
Based on legitimate interest (to better understand customers and improve offerings): conducting satisfaction surveys, selecting customers to participate in studies, polls, and product tests (sales proposals), carrying out prospecting activities, managing technical prospecting operations (which includes, in particular, technical operations such as standardization, data enrichment, and deduplication); selecting individuals to carry out customer loyalty initiatives, prospecting, surveys, product testing, and promotional activities; compiling sales statistics; organizing contests, lotteries, or any promotional campaigns; managing delinquent accounts and disputes; and managing user feedback on products, services, or content.
Based on a legal obligation: accounting; handling requests for access, correction, and objection.

authorized personnel of the data controller
authorized personnel from the entities responsible for auditing (statutory auditors, audit firms, etc.)
authorized personnel of subcontractors (transportation companies, IT service providers, hosting and telecommunications providers)
the group companies of which the data controller is a part
Other data controllers: any entity to which data may be transferred in connection with business transactions (mergers, acquisitions, divestitures, restructurings, etc.), banks, and credit card issuers
agencies, judicial officers, and ministerial officers, in the course of their debt collection duties; and the mediator, if the matter has been referred to him or her
the organization responsible for managing the do-not-call list.

Rights. The Buyer is hereby notified that:

the existence of the right to request access to personal data, the rectification or erasure of such data, or a restriction on the processing of the data concerning the data subject, as well as the right to object to the processing and the right to data portability
the right to determine what happens to one's data after death
when processing is based on consent, the existence of the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent carried out prior to its withdrawal
the right to file a complaint with a supervisory authority
that the requirement to provide certain personal data is of a regulatory or contractual nature and is a condition for entering into the contract; if the requested personal data is not provided, the contract cannot be entered into or the processing carried out.

ARTICLE 17 – ASSIGNMENT

The Seller may freely assign or transfer the contract, as well as the rights and obligations set forth therein, without any formalities. Upon written notice of the assignment to the Customer, the Seller shall be released from its obligations arising after the assignment under the contract, unless otherwise stipulated or the Customer expressly agrees to a full release. The Seller shall not be held jointly and severally liable for the assignee’s performance of the contract. In any event, the Seller is authorized to freely assign all or part of the receivables arising from the GTC to third parties, in particular to financial institutions, and to disclose to such third parties all information supporting the receivables in question. Such assignments shall be limited to (i) the right to collect and receive payments and (ii) the associated rights.

ARTICLE 18 – SUBCONTRACTING

The Seller may subcontract all or part of the services ordered by the Buyer to any subcontractor of its choice.

ARTICLE 19 – REFERENCES

The Seller is authorized to use and reproduce the Buyer’s name, logo, and trademark on any promotional material for commercial reference purposes in this regard; the Buyer grants the Seller a worldwide, non-exclusive, non-transferable, royalty-free, and revocable license, for the duration of the protection of its intellectual property rights in its logos and trademarks, on any medium. The Seller has the right, in publications, on its Website, at trade shows and events, when interacting with potential customers, or in other similar circumstances, to highlight its collaboration with the Buyer and to refer to the work performed.

ARTICLE 20 – GOVERNING LAW

French law applies.

ARTICLE 21 – LANGUAGE OF THE CONTRACT

The contract is written solely in French. Any translation into one or more languages is provided for informational purposes only. In the event of a dispute, only the French text shall be deemed authentic.

ARTICLE 22 – JURISDICTION

ANY DISPUTES THAT MAY ARISE FROM THIS CONTRACT AND THE AGREEMENTS DERIVED THEREFROM, REGARDING THEIR VALIDITY, INTERPRETATION, PERFORMANCE, THEIR TERMINATION, THEIR CONSEQUENCES, AND THEIR AFTERMATH, SHALL BE SUBMITTED TO THE COMMERCIAL COURT OF TOULOUSE FOR BUSINESSES.