Retours & remboursements pièces auto de collection

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

🧾 Retours & remboursements – Alépoc
Chez Alépoc, nous mettons tout en œuvre pour que vos achats de pièces automobiles de collection se fassent en toute sérénité.  Vous trouverez ci-dessous l’ensemble des informations utiles pour effectuer un retour simplement et sans mauvaise surprise.

🔁 Quand pouvez-vous retourner un produit ?
✅ Délai légal de rétractation (14 jours)
À compter de la réception de votre commande, vous disposez de 14 jours pour changer d’avis.

✔ Aucun justificatif n’est demandé  ✔ Le produit doit être :

non monté
non utilisé
propre
dans son emballage d’origine intact

📦 Les frais de retour et de livraison initiale restent à votre charge.

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Un retour reste possible jusqu’à 6 mois après l’achat, sous conditions :

Le produit doit être strictement dans son état d’origine
Une décote de 20 % sera appliquée sur le prix payé
Les promotions ou remises ne sont pas prises en compte

⚠️ Tout article endommagé, monté ou incomplet ne pourra pas être remboursé.

❌ Produits non repris
Les produits suivants ne peuvent faire l’objet d’aucun retour :

Pièces utilisées ou montées
Articles endommagés
Produits incomplets
Emballages détériorés

📞 Avant de renvoyer un produit (obligatoire)
Avant tout retour, merci de demander une autorisation préalable auprès de notre service client :

📩 Via le formulaire de contact
📞 Par téléphone : 09 72 25 90 42
👤 Depuis votre espace client sur www.alepoc.shop

Sans cette autorisation, le retour ne pourra pas être traité.
📦 Comment effectuer votre retour ? (pas à pas)
1️⃣ Emballez soigneusement le produit dans son emballage d’origine  2️⃣ Joignez :

une copie de la facture ou du bon de livraison
la mention “Retour”
le motif du retour  3️⃣ Expédiez votre colis à l’adresse suivante :

Alépoc  116 Avenue de la 1ère Armée  32000 AUCH
📌 Sans ces éléments, le traitement du retour pourra être retardé ou refusé.

Le remboursement est effectué dans un délai maximum de 30 jours
Il intervient après réception et vérification du produit
Les frais de transport ne sont pas remboursés

⏱ Remboursement non reçu ?
Avant de nous contacter :

Vérifiez votre relevé bancaire
Contactez l’émetteur de votre carte bancaire
Contactez votre banque

Si le remboursement reste introuvable, notre service client est à votre écoute via le formulaire de contact.

✔ Ce qui est garanti

Uniquement les pièces
Les garanties sont celles du fabricant

⏳ Durée de garantie

Pièces neuves : 2 ans
Batteries neuves : 6 mois
Huiles & lubrifiants : selon conditions fabricant

📅 La garantie démarre à la date figurant sur la facture.

⚠️ Conditions de validité

Pour que la garantie s’applique :

La pièce doit être montée selon les règles de l’art
Elle doit correspondre au véhicule et à la fiche produit

Les frais de montage ou démontage ne sont jamais pris en charge.

Une question persiste concernant un retour, un remboursement ou la garantie d’une pièce automobile de collection ?
  Notre équipe est à votre disposition pour vous accompagner et vous apporter une réponse claire et rapide.

📞 Par téléphone : 09 72 25 90 42
📩 Via notre formulaire de contact disponible sur le site
👤 Depuis votre espace client

Nous vous conseillons de préparer votre numéro de commande afin de faciliter le traitement de votre demande.